Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

At AtomSenses, we strive to provide high-quality LoRaWAN sensor products and ensure customer satisfaction. However, we understand that circumstances may arise where a refund is necessary. Please review our refund policy outlined below:

• Eligibility for Refunds:

To be eligible for a refund, you must have purchased an AtomSenses LoRaWAN sensor product directly from our official website or authorized resellers.

Refunds are only applicable for products that are in their original condition, unopened, and unused.

• Refund Requests:

If you believe you are eligible for a refund, please contact our customer support team within 30 days of the purchase date.

You can reach us through our contact page or by email, providing your order details and a clear explanation of the reason for the refund request.

• Evaluation and Approval:

Once we receive your refund request, our team will review it and assess whether it meets the eligibility criteria.

We reserve the right to refuse a refund if the product does not meet the specified conditions or if the refund request is beyond the 30-day window.

• Refund Process:

If your refund request is approved, we will initiate the refund process.

Refunds will be issued using the original payment method used for the purchase.

Please note that the processing time for refunds may vary depending on your financial institution.

• Non-Refundable Items:

Certain items are non-refundable, including downloadable software, electronic licenses, or products that have been opened or used.

• Return Shipping:

If a return is required to process the refund, you will be responsible for the shipping costs associated with returning the product.

We recommend using a trackable shipping service to ensure that the returned product reaches us safely.

• Damaged or Defective Products:

In the event that you receive a damaged or defective product, please contact us immediately.

We will work with you to resolve the issue, either by providing a replacement product or issuing a refund, depending on the circumstances.

• Changes to Refund Policy:

AtomSenses reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website.

We appreciate your understanding of our refund policy. If you have any further questions or require assistance, please do not hesitate to contact our customer support team.