Terms and Conditions for Atomsenses LoRaWAN Sensors

These terms and conditions (“Terms”) govern the purchase, use, and support of the Atomsenses LoRaWAN Sensor product (“Product”) provided by Atomsenses (“We,” “Us,” or “Our”). By purchasing, using, or accessing the Product, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please refrain from purchasing or using the Product.

Product Use

1.1. Intended Use: The Product is designed for use as a LoRaWAN-compatible sensor device. You agree to use the Product only for its intended purpose and in accordance with any accompanying documentation, user guides, or instructions provided by Atomsenses.

1.2. Compatibility: The Product’s compatibility with third-party systems, networks, or devices is not guaranteed unless explicitly stated in the accompanying documentation or specifications. You are responsible for verifying compatibility before integrating the Product with other systems.

Purchase and Payment

2.1. Order Process: When placing an order for the Product, you agree to provide accurate and complete information. We reserve the right to refuse or cancel any order at our discretion.

2.2. Pricing and Payment: The price of the Product is as stated on the order page at the time of purchase. You are responsible for all applicable taxes and fees. Payment is due at the time of purchase, and we accept the forms of payment specified on the order page.

Product Ownership and Intellectual Property

3.1. Ownership: The Product, including its design, trademarks, and any accompanying documentation, firmware, software, or intellectual property rights, is and shall remain the exclusive property of Atomsenses.

3.2. License: We grant you a limited, non-exclusive, non-transferable license to use the Product for its intended purpose. This license does not grant you any ownership or intellectual property rights in the Product or its associated trademarks.

Limited Warranty and Disclaimer

4.1. Warranty: We warrant that the Product, under normal use and service, will be free from defects in materials and workmanship for a period of one year from the date of purchase. If a defect arises within the Warranty Period, we will, at our sole discretion, repair or replace the defective Product.

4.2. Exclusions: This warranty does not cover defects or damages resulting from misuse, unauthorized modifications, accidents, or acts beyond our control. It also does not cover normal wear and tear or consumable parts.

4.3. Disclaimer: Except for the limited warranty stated above, we make no warranties, express or implied, regarding the Product, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Limitation of Liability

5.1. To the fullest extent permitted by applicable law, Atomsenses shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the purchase, use, or inability to use the Product, including but not limited to loss of data, loss of business, or loss of profits.

5.2. Our total liability, whether in contract, warranty, tort (including negligence), or otherwise, shall not exceed the amount paid by you for the Product giving rise to the claim.

Support and Maintenance

6.1. Support: We may provide technical support or maintenance services for the Product as described in the accompanying documentation or on our website. Any such support or maintenance is provided at our discretion and may be subject to additional terms and fees.

Governing Law and Dispute Resolution
7.1. These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction]. Any disputes arising out of or relating to these Terms or the Product shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction].

Severability

8.1. If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Shipping Policy for AtomSenses LoRaWAN Sensor Product

9.1 Order Processing:
Upon receiving your order, our team will process it within 7-9 business days.
Please ensure that the shipping address provided is accurate and complete to avoid any delays or misdeliveries.
9.2 Shipping Methods:
We offer several shipping options to cater to different needs, including standard shipping, expedited shipping, and international shipping.
The available shipping methods and their associated costs will be displayed during the checkout process.
9.3 Shipping Time:
The estimated delivery time will depend on the shipping method selected and the destination.
For domestic shipments, standard shipping typically takes 3-7 business days, while expedited shipping delivers within 1-3 business days.
International shipping times may vary based on the destination country and customs clearance procedures.
9.4 Tracking Information:
Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
9.5 Shipping Restrictions:
Some countries and regions may have import restrictions or require additional customs documentation for certain products. It is the customer’s responsibility to ensure compliance with local regulations.
Please note that we are not responsible for any customs duties, taxes, or fees imposed by the destination country.
9.6 Order Status and Support:
If you have any questions or concerns regarding your order, shipping status, or delivery, our customer support team is available to assist you. You can reach us through our contact page or by email.
9.7 Shipping Errors or Damaged Shipments:
In the unlikely event that you receive a damaged product or there is an error with your shipment, please contact us immediately. We will work with you to resolve the issue and ensure your satisfaction.

Refund Policy for AtomSenses LoRaWAN Sensor Product

At AtomSenses, we strive to provide high-quality LoRaWAN sensor products and ensure customer satisfaction. However, we understand that circumstances may arise where a refund is necessary. Please review our refund policy outlined below:

1. Eligibility for Refunds:

   • To be eligible for a refund, you must have purchased an AtomSenses LoRaWAN sensor product directly from our official website or authorized resellers.
   • Refunds are only applicable for products that are in their original condition, unopened, and unused.

2. Refund Requests:

   • If you believe you are eligible for a refund, please contact our customer support team within 30 days of the purchase date.
   • You can reach us through our contact page or by email, providing your order details and a clear explanation of the reason for the refund request.

3. Evaluation and Approval:

   • Once we receive your refund request, our team will review it and assess whether it meets the eligibility criteria.
   • We reserve the right to refuse a refund if the product does not meet the specified conditions or if the refund request is beyond the 30-day window.

4. Refund Process:

   • If your refund request is approved, we will initiate the refund process.
   • Refunds will be issued using the original payment method used for the purchase.
   • Please note that the processing time for refunds may vary depending on your financial institution.

5. Non-Refundable Items:

   • Certain items are non-refundable, including downloadable software, electronic licenses, or products that have been opened or used.

6. Return Shipping:

   • If a return is required to process the refund, you will be responsible for the shipping costs associated with returning the product.
   • We recommend using a trackable shipping service to ensure that the returned product reaches us safely.

7. Damaged or Defective Products:

   • In the event that you receive a damaged or defective product, please contact us immediately.
   • We will work with you to resolve the issue, either by providing a replacement product or issuing a refund, depending on the circumstances.

8. Changes to Refund Policy:

   • AtomSenses reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website.

By purchasing or using the Atomsenses LoRaWAN Sensor Product, you agree to abide by these Terms. If you have any questions or concerns regarding these Terms or the Product, please contact us at [email protected].